When it comes to implementing new technology, there is one fundamental metric all procurement teams should measure: user adoption.
Why is this metric so important? All the work you do to secure and launch new software doesn’t matter if employees don’t adopt a new process.
As most executives have learned the hard way, improving Procure-to-Pay (P2P) user adoption isn’t easy. Employees need a good reason to change their ways and embrace a new technology. Often times, people don’t like to stray from what they know and like.
But when boosting the bottom line and proving ROI are at the top of your to-do list, teams need to do everything possible to get employees adopting the new technology.
To make building a strategy for improving user adoption a little bit easier, we rounded up three of our team’s favorite resources for organizations across all industries to use.
Our team’s top resources to improve user adoption.
1. User Adoption or Technology Innovation?
“… what’s more important? That your technology is cutting edge, or that your users actually use it? The answer is both.”
When deciding on a new Procure-to-Pay (P2P) platform, user experience should be the top priority. Without strong user adoption, a new solution is unnecessary.
While it’s not always easy to get executive sponsorship, align internal teams, and improve efficiency, these goals are possible. To make sure a solution serves its purpose and users, Spend Matters offers these three tips:
- Know your organization’s needs. Every user has different requirements, whether it’s automating processes or simply shopping for goods and services. Knowing and understanding those needs as they relate to P2P will accelerate innovation.
- Be open to feedback. Being open to user feedback about the technology helps procurement teams to stay ahead of the curve, plan for what the future holds, and improve the end-user experience by minimizing resistance.
- Identify industry trends and direction. Define and understand long-term business goals before implementing new, cutting-edge technology. Ensure your tech selection fits into your big picture and has the capability to support company growth.
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2. Convincing Skeptical Employees to Adopt New Technology.
Implementing new technology leads to a lot of questions from employees of all levels. Organizational leaders want to know how it’s going to improve the bottom line; employees using it want to know how it’s going to make their lives easier.
Harvard Business Review (HBR) agrees and says that, “Functionality is critical, but so is user-friendliness.” So while there are new opportunities to improve business operations, the technology can’t do it without the buy-in of employees. One option is to reward good behavior (e.g. quick adoption) or penalize those who refuse to change.
HBR (@HarvardBiz) also recommends fighting fear with facts, and proving the value of new technology with a few essential do’s and don’ts.
- Showcase how the technology improves your organization and simplifies processes and tasks.
- Integrate new technology into “the routines and rhythms of the workday.”
- Avoid overcomplicating the process; choose a solution that’s “approachable and intuitive” for users of all levels.
- Overlook the importance of recruiting influential employees early to help bring around others.
Visit the full post for more.
3. Is Your CRM User Adoption Low? Here’s Why and How to Fix It.
You might be wondering, what do CRM and P2P solutions have in common? The answer: low user adoption rates. While the exact uses of the technologies may not be the same, how to address employee usage is very similar.
For organizations to get the most out of user-focused technologies, they need to put the solution to use automating workflows, running analytics reports, and improving team efficiencies. Entrepreneur (@Entrepreneur) offers actionable tips for tech teams to ensure user adoption:
- Simplify and automate. Make the technology easy-to-use, understand, and navigate. If the platform is easy to use employees can learn the technology quickly with minimal training.
- Get senior-level buy-in. If senior executives and department heads believe the solution will support business goals, leaders will encourage their direct reports to use it. Help senior-level team members see how team efficiencies and the organization’s bottom line can improve by using a best-in-breed P2P solution.
Related resource: Build a compelling business case with a successful RFP process
- Collaborate with top performers. Early adopters who see the benefits of new technology can help spread the word and benefits to other team members. By collaborating with top performers and making them internal champions for the new technology, procurement teams can earn the trust of other employees and obtain feedback to improve user experience.
Visit the full post for more.
What resources would you recommend? Please share in the comments below.
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