We regularly speak with our customers and prospects about the importance of driving user adoption to the achieving success of any procure to pay project. Whether it is reducing P-Card usage or driving users to "do the right thing" because it is the easiest thing to do, your eProcurement solution must be capable of supporting a consumer-like shopping experience for the broader user community for them to willingly adopt and employ your technology-enabled processes.
“Softer” Challenges Increasing in Importance
Cutting costs notoriously falls on the shoulders of Chief Procurement Officers (CPOs). As the role of CPO continues to grow in complexity,
According to a report from Ardent Partners, only 51% of CPOs now view cost reduction as a top challenge today (down from 65% in 2011).
While cost reduction is still a critical metric, CPOs and executives are troubled with “softer” challenges that contribute to the bigger picture. Ardent Partners says these include the need to:
- Increase the procurement department’s overall effectiveness and influence
- Communicate the value (and performance) of procurement to stakeholders and budget leaders
- Increase the percentage of spend under management
So, how can CPOs tackle these issues, and ultimately increase savings? At BuyerQuest, we believe it all comes back to user adoption.
User Adoption Drives Success
One of our customers - a large, global construction company - had the opportunity to see a real-time test of their user adoption strategy earlier this week when they rolled out BuyerQuest to more than 10,000 users . . . in a single day.
One of the critical success factors in this extremely well-executed deployment was the focus that our customer placed on the user experience and how it would play across a distributed, and sometimes remote, operational footprint. They did a really good job of understanding the requirements of their diverse user base. They also had a well thought out, well executed technology plan that included tight integration of BuyerQuest and SAP as well as a sophisticated content strategy that required the support of nearly 2 million approved SKUs.
We think this is yet another example of how important an intuitive eProcurement solution is to the success of a strategic eProcurement deployment. With a technology that has the feel of a "walk-up", highly usable, interface, businesses like this construction company can expect high levels of adoption and purchase compliance without the need for complex training.
With more users buying through BuyerQuest, on-contract purchases will go up, with reductions in maverick spending. In addition, BuyerQuest customers have seen less reliance on the support organization and shortened training and technology on-boarding cycle time.
Success Can be Quantified
Business leaders can make the most of negotiated contracts, internal talent, and technology investment with a strategic approach to driving adoption.
By maximizing user adoption, you can:
- Increase ROI of your technology investment
- Improve compliance with contracts
- Drive a higher percentage of catalog-based purchase orders
- Improve operational efficiencies by eliminating extra paperwork
- Turn negotiated savings into realized saving
Companies like this construction company, along with businesses across industries, including educational services, quick service restaurants, consumer goods and more have all realized that the success of Procurement rests in the hands of their user community. Give the users the tools to make purchasing easy, and the job of procurement becomes much less difficult.
To learn more about the importance of User Adoption to make the difference with a successful procure-to-pay project, download the Case Study